Under the direct guidance of the Project Manager and with the mentorship of senior technical staff, the Business Analyst will be responsible for platform configuration of client systems in the execution of all levels of project work. This role works in close collaboration with the Systems Solution Architects (SSA), Sr. Business Analysts (SBA), the Project Manager (PM), and the Development team, to ensure project deliverables and project timelines are achieved. This is a highly technical, client-facing role.
SmartSimple’s Implementation Team is responsible for supporting the design and development of both custom and core platform features. Business Analysts work with System Solution Architects to identify business requirements, address usability concerns, and document solutions. As an Intern of the Implementation Team, the Business Analyst Intern supports the team members throughout the project lifecycle.
In this highly technical, client-facing role the Business Analyst will be responsible for platform configuration of client systems in the execution of all levels of project work. You will have solid experience of configuring cloud based applications and you also enjoy working with people, thrive in a fast paced environment that is milestone and deadline driven while still taking pride in not just getting things done, but delivering quality results.
Looking for an exciting opportunity to join a fast-paced, forward-thinking Technical Community Support team at SmartSimple? As the Technical Community Support Analyst you are responsible for essential customer level support, management and resolution to help customers actively address risks, minimize performance impacts and ensure continued customer satisfaction. Our Customer Support team is not just a “help desk.” We pride ourselves in being trusted partners and advisers to our customer community. Our Customer Support team is comprised of analytical thinkers who enjoy solving puzzles that range from providing simple instructions to problems that require more in-depth critical thinking and innovative solutions. In this role, you will act as a brand ambassador, embracing the mission, vision and values of SmartSimple in all engagements with our customer community. You will be the frontline of a trusted partnership with our customers, where you will provide resolutions for customer and user issues on the SmartSimple platform. As the first contact to our most valuable customers, you are critical in ensuring overall customer success with our platform. This role is largely customer-facing, which requires you to work on both strategic long term and short term projects.
As an experienced PM, you possess strong facilitation and mediation skills and are known as a creative problem solver who has the ability to take statements of work and turn them into well-defined projects. You will be responsible for managing a portfolio of software implementation projects while working closely with a team of internal and client-assigned subject matter experts on the planning, implementation, and tracking of these projects from beginning to end. Our project managers are technically savvy with a good understanding and knowledge of SaaS and relational database features and capabilities. You must thrive in a fast paced environment that is milestone and deadline driven while still taking pride in not just getting things done, but delivering quality results. This position reports directly to the Director of PMO and works closely with the Systems Solutions Architects.
We are looking for a Linux System Administrator that can thrive within multiple ranging environments. The System Administrator works with the Development team to provide the infrastructure necessary to power SmartSimple's business. Primary duties include the procurement, administration, and maintenance of server infrastructure, as well as the continual updating and improvement of the technology. SmartSimple is a cloud-based SaaS solution that operates over CentOS Linux-based servers, and a stack comprised of Apache, Tomcat, MariaDB. These environments are deployed over various platforms ranging from cloud virtualization within Amazon AWS to some legacy bare metal servers hosted in colocation. Since 2002, SmartSimple has been providing organizations with an innovative, cloud-based software solution that automates a wide range of business processes in multiple vertical markets, including grants, research and claims management. Our system is used by tens of thousands of people every month, working in more than 100 countries around the world. Our company is technologically advanced, culturally diverse and continuously growing with offices in Toronto, Dublin, and across the U.S.
The Relationship Coordinator is responsible for managing the business relationship throughout this process. Duties include facilitating and organizing client meetings to keep them informed and engaged with their system implementation, and liaising between the clients and the internal SmartSimple technical team on clarifying requirements and communication of what is within scope of the project. The Relationship Coordinator works in close collaboration with the Director of Operations - Ireland to make sure that all aspects of project implementation to transition to support are managed in a timely and professional manner.