Career Opportunities

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Project Manager - Technical (Dublin, Ireland)

As an experienced PM, you possess strong facilitation and mediation skills and are known as a creative problem solver who has the ability to take statements of work and turn them into well-defined projects.  You will be responsible for managing a portfolio of software implementation projects while working closely with a team of internal and client-assigned subject matter experts on the planning, implementation, and tracking of these projects from beginning to end.  Our project managers are technically savvy with a good understanding and knowledge of SaaS and relational database features and capabilities. You must thrive in a fast paced environment that is milestone and deadline driven while still taking pride in not just getting things done, but delivering quality results.  This position reports directly to the Director of PMO and works closely with the Systems Solutions Architects.

Business Analyst (Toronto)

SmartSimple’s Implementation Team is responsible for supporting the design and development of both custom and core platform features. Business Analysts work with System Solution Architects to identify business requirements, address usability concerns, and document solutions. As a member of the Implementation Team, the Business Analyst supports the team members throughout the project life-cycle.

Junior CRM Analyst (Toronto)

SmartSimple Software is building a world-class Capture team focused on building our global customer base. We're looking for a Junior Customer Relationship Management (CRM) Analyst who is ready to start creating and nurturing relationships with targeted prospects by following defined processes (and creating new processes) that move these prospects along the relationship continuum. The Junior CRM Analyst will work with our internal stakeholders (Sales team and Marketing team), as well as external organizations to move our prospects along the customer journey.

Bilingual Technical Community Support (Toronto)

Looking for an exciting opportunity to join a fast-paced, forward-thinking Technical Community Support team at SmartSimple? As the Bilingual Technical Community Support you are responsible for essential customer level support, management and resolution to help customers actively address risks, minimize performance impacts and ensure continued customer satisfaction. Our Customer Support team is not just a “help desk.” We pride ourselves in being trusted partners and advisers to our customer community. Our Customer Support team is comprised of analytical thinkers who enjoy solving puzzles that range from providing simple instructions to problems that require more in-depth critical thinking and innovative solutions. In this role, you will act as a brand ambassador, embracing the mission, vision and values of SmartSimple in all engagements with our customer community. You will be the frontline of a trusted partnership with our customers, where you will provide resolutions for customer and user issues on the SmartSimple platform. As the first contact to our most valuable customers, you are critical in ensuring overall customer success with our platform. This role is largely customer-facing, which requires you to work on both strategic long term and short term projects.

Technical Community Support (Toronto)

Looking for an exciting opportunity to join a fast-paced, forward-thinking Technical Community Support team at SmartSimple? As the Technical Community Support Analyst you are responsible for essential customer level support, management and resolution to help customers actively address risks, minimize performance impacts and ensure continued customer satisfaction. Our Customer Support team is not just a “help desk.” We pride ourselves in being trusted partners and advisers to our customer community. Our Customer Support team is comprised of analytical thinkers who enjoy solving puzzles that range from providing simple instructions to problems that require more in-depth critical thinking and innovative solutions. In this role, you will act as a brand ambassador, embracing the mission, vision and values of SmartSimple in all engagements with our customer community. You will be the frontline of a trusted partnership with our customers, where you will provide resolutions for customer and user issues on the SmartSimple platform. As the first contact to our most valuable customers, you are critical in ensuring overall customer success with our platform. This role is largely customer-facing, which requires you to work on both strategic long term and short term projects.

Java Developer (Back End)

We are looking for a driven Java developer who is passionate about software development and wants to join a talented team. The mission would be to enhance our innovative web-based platform which has a set of unmatched features and strives to become the standard of all other business process solutions.   Java Developers work with the Director of Software Development and make sure that any additions and modifications to the SmartSimple platform are done with an efficient, conscientious and innovative approach. You will also be collaborating with the UI, technical support, and implementation teams to address problems and enhancements so we can deliver a top-notch system to our customers.

Business Analyst (Dublin, Ireland)

Under the direct guidance of the Project Manager and with the mentorship of senior technical staff, the Business Analyst will be responsible for platform configuration of client systems in the execution of all levels of project work. This role works in close collaboration with the Systems Solution Architects (SSA), Sr. Business Analysts (SBA), the Project Manager (PM), and the Development team, to ensure project deliverables and project timelines are achieved. This is a highly technical, client-facing role.

Technical Community Support (Dublin)

Looking for an exciting opportunity to join a fast-paced, forward-thinking Technical Community Support team at SmartSimple? As the Technical Community Support Analyst you are responsible for essential customer level support, management and resolution to help customers actively address risks, minimize performance impacts and ensure continued customer satisfaction. Our Customer Support team is not just a “help desk.” We pride ourselves in being trusted partners and advisers to our customer community. Our Customer Support team is comprised of analytical thinkers who enjoy solving puzzles that range from providing simple instructions to problems that require more in-depth critical thinking and innovative solutions. In this role, you will act as a brand ambassador, embracing the mission, vision and values of SmartSimple in all engagements with our customer community. You will be the frontline of a trusted partnership with our customers, where you will provide resolutions for customer and user issues on the SmartSimple platform. As the first contact to our most valuable customers, you are critical in ensuring overall customer success with our platform. This role is largely customer-facing, which requires you to work on both strategic long term and short term projects.

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