Opportunity Details

Technical Account Advisor - Level 2 Support

Job Description – Technical Account Advisor – Level 2 Support
Department: Technical Community Support
Reports to:  Director, Technical Community Support
Location:  Toronto, Canada
Employment Type:  Full time – Permanent
Hours:  37.5 hours/week, Monday to Friday shifts scheduled between daytime, evening, and night shift. 

In this role, you will act as the first point of contact to SmartSimple’s IME clients to ensure they understand the full value of their investment with SmartSimple.  You will provide knowledge regarding best practices on the SmartSimple platform, ensuring overall customer success.  This role is largely client facing and requires building strong relationships with clients on various levels, as well as acquire significant knowledge of their unique business processes. 



In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities, a request for accommodation will be accepted throughout the hiring process.

We are an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women, and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted.

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