Opportunity Details

Technical Community Support (Toronto)

Job Description:  Technical Community Support
Team:  Community Support
Report to:  Director, Community Support
Location:  Toronto, Canada
Employment Type:  Full time
Permanent Hours:  Monday to Friday, 7.5 hours/day between three shifts (daytime, evening, and overnight)

Looking for an exciting opportunity to join a fast-paced, forward-thinking Technical Community Support team at SmartSimple?   As the Technical Community Support Analyst you are responsible for essential customer level support, management and resolution to help customers actively address risks, minimize performance impacts and ensure continued customer satisfaction. Our Customer Support team is not just a “help desk.”  We pride ourselves in being trusted partners and advisers to our customer community. Our Customer Support team is comprised of analytical thinkers who enjoy solving puzzles that range from providing simple instructions to problems that require more in-depth critical thinking and innovative solutions.   In this role, you will act as a brand ambassador, embracing the mission, vision and values of SmartSimple in all engagements with our customer community. You will be the frontline of a trusted partnership with our customers, where you will provide resolutions for customer and user issues on the SmartSimple platform. As the first contact to our most valuable customers, you are critical in ensuring overall customer success with our platform. This role is largely customer-facing, which requires you to work on both strategic long term and short term projects.

Congratulations! If you have already applied for this amazing opportunity in the past, we still have your application and you need not apply again! =) 
 
Responsibilities:


 

Requirements

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities, a request for accommodation will be accepted throughout the hiring process.

We are an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women, and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted.

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